To Negotiate Successfully Become Proficient At Conflict Resolution

When it comes to conflict resolution, some negotiators enter into such activities with neither thought nor plan for the manner by which they’ll engage the other negotiator. In so doing, they place themselves in a less favorable position than if they’d thought through the process.

Whether you’re in a business or personal environment, you’re always negotiating. As such, there will be times when you’ll have to engage in conflict resolution. In so doing, consider the following:

1) Before you become upset by your perception of a situation that you view as requiring conflict resolution, check your perspective and seek to understand the other person’s point of view. Be sure you understand the cause of that person’s discomfort from an intellectual standpoint and if possible, assimilate that person’s emotional state of mind into your own mindset.

2) Observe the body language of the person with whom you think you may have a disagreement. Determine if what you see matches what you hear.

a.)Watch the eyes. The eyes may hold in-sight to the resolution.

The eyes can give insight into the real thoughts that are occurring in someone’s mind. Typically, if you ask someone a question and they look up and to the left, they’re attempting to recall a past experience. If they look up and to the right, they’re being creative with their response (making something up). Therefore, if someone looks up and to the right, when thinking about a past experience, you should become attuned to the fact that their discomfort may not relate to the situation at hand. It may be complicated by additional circumstances that are not applicable in the current situation.

b.)In a conflict resolution, the feet can keep you from defeat.

When addressing someone in person, observe the positioning of his or her feet. While they’re totally engaged with you, they’ll tend to have their feet pointed towards you. When they are in the process of disengaging, they’ll point one foot, or both feet, away from you.

c.) Speech patterns, in person, over the phone, and via e-mail give a glimpse into the mind.

When attempting to resolve conflicts, note the pace at which a person speaks. In particular, take note in the change of their pace and at what point the change occurs. In so doing, if you’re astute, you can discern the sources of motivation that stimulates someone to take a particular action. Alter the pace and you alter their perspective.

3) Make sure you listen to the fact that sometimes, people just want to know that they’re being heard. If you encounter such a situation, to the degree you can, let the other person speak. Be a patient listener and don’t interrupt them.

4) Listen for the emotional level of the conflict for the degree of stress that’s involved. Assess whether someone is using misplaced aggression from another situation and projecting it into the situation with you. In essence, assess what the real source of a conflict is before addressing it.

Conflict resolution can be difficult, in any aspect of your life. The better skilled you are and prepared to address conflicts, the more capable you’ll become at finding the appropriate solution in the appropriate situation… and everything will be right with the world. Remember, you’re always negotiating.

Negotiation Quote:

“Never fear to engage in conflict resolution and when possible, never engage in conflict resolution out of fear.” – Greg Williams, The Master Negotiator

The Negotiation Tips Are…

· In every aspect of your life, you negotiate. So, the better you become at conflict resolution, the better you’ll become at negotiating.

· When negotiating, you give others insight into your demeanor. Therefore, always be aware of the demeanor you display.

· Conflict resolution can be unpleasant. It’s something that you may not like to do, but it can relieve tension and pressure from an otherwise irritating situation.

Improve Your Presentation Skills – Five Great Tips That Really Work

Making a presentation or public speaking rates highly among many people’s list of things they’d really rather not do. For some, it’s a mild dislike. For others, even the thought of having to give a presentation- however low key or informal – can be highly debilitating. This, in turn, can affect relationships, careers and other opportunities.

Whether you’re already a confident and experienced presenter or someone who currently feels they would rather go to the ends of the earth than make a presentation, you can always improve. This article outlines five simple but effective techniques to help you

  • structure your presentation for greatest impact
  • present confidently
  • really use language- and body language – to best effect.

Although they are grounded in NLP (Neurolinguistic programming), you don’t need any formal NLP training to make them work for you.

Format

How you structure your material is one of the keys to its success. The NLP 4MAT System is a system helps your format your presentation and communications to make it appeal to as many people as possible. It starts from the premise that different people want different things from what you’re saying.

For some people, the most important thing to know is ‘why’. So very early on in your presentation, give people a reason for listening – tell them ‘what’s in it for them’ and the benefits they’ll get from listening to you.

Others are more interested in ‘what’. These people want substance – the nuts and bolts of whatever it is you’re talking about is what grabs their attention most. So make sure you flag it up early on and then deliver.

Some focus on ‘how’. They are less interested in the why’ of the ‘what’ and want to experience things for themselves – they want to know how things work in practice. So, whenever you can, include a chance for people to have a go, to try things out for themselves. Where this isn’t possible, and then be sure to include some well illustrated practical examples.

And for the rest, the key question in their minds is ‘what if’. What if I were to take this and apply it? These people love exploring new possibilities – so make sure you include opportunities to discuss or explore this as part of your presentation.

Confidence

NLP has a number of simple but effective tools that can boost your confidence. One that can be particularly helpful when preparing for and giving a presentation is to develop a resource anchor. An anchor is simply a stimulus that is linked to a physiological state. When the anchor is present it triggers a response- the linked physiological state.

So, think of a time when you felt totally confident and recreate that moment in your mind. As you do this, intensify the feeling, so that you really feel what you felt, hear what you heard, see what you saw. When the feeling reaches its peak link it to a unique stimulus. It’s best if this is something that is unobtrusive, easily replicable and unique. People often use something like touching a specific knuckle.

Body language

You cannot not communicate. And your body language speaks volumes.

In creating and developing NLP, its co-creators, Richard Bandler and John Grinder, modelled a number of leading therapists including Virginia Satir. Satir developed five categories or archetypes to understand and handle different behaviours, and in doing so she identified the body language and gestures that are associated with each. The five categories are

  • Blamer
  • Placater
  • Computer
  • Distracter
  • Leveller

Knowing the body language associated with each type and consciously matching your body language to your message and the impression you want to leave people with can really give your presentations the edge.

Language

We take in information all the time through our five senses. It’s how we make sense of our world. And, while might use them all, we each tend to prefer one sense over all the others. And it’s reflected in our language. The words we use a big clue to how we make sense of things. For example, someone who says ‘I see what you mean’ is probably making mental images of what you’ve been talking about. So if you’ve said you just had a beach holiday, they’ll probably be seeing the bright blue sky, the gulls like little white specks high overhead, the golden sand below and so on. Whereas if someone were to respond with ‘that sound like fun’ then they’re probably hearing the waves crashing on the shore, the cries of the gulls and possibly the jaunty tune of the ice cream van.

Now, the important thing to understand here is that while you will also have a preferred sense and this will be reflected in our language, you need to make sure that your presentation appeals to as many people as possible – so that means including words that appeal to

  • Sight
  • Sound
  • Touch (both external sensation and internal feelings)

And, where possible, taste and smell, too.

That way, you’ll hold everyone’s interest and they’ll see, hear and feel that you’re talking to them. The might even find they have a good nose for it and will be licking their lips in anticipation of what you’re going to say next.

Visualise success

This is where you write your future history. Find yourself a quiet spot where you will be undisturbed, sit down and just focus on your breathing for a while as you relax. Next, imagine you’re watching a film or a play of you making the forthcoming presentation exactly as you want it to be – word perfect, poised and in control and having the desired impact on your audience. Everything goes exactly to plan. Once you’ve watched yourself achieve success, step into the scene so that it’s as though you’re looking out onto the audience through your own eyes – remember, you’ve just completed a very successful presentation, so enjoy the feeling and really get in touch with it.

Next become the film director. Mentally step back out of the experience and make any changes to the film that make it even better. The wind the clock forward and keep the film running in your head so you can also see the benefits of making such a successful presentation.

Visualisation can take a little while to get used to. Some people find it ‘clicks’ right away, others find they may need a little more time. Either way, it’s a technique well worth learning as it can be applied to this and many more situations with great effect.

So, there you are! Any one of these tools will help improve your presentations. Used together, they’ll help transform them into something of which you can be justly proud.

How can you improve your Field Service Business?

Field Service Management (FSM) Software helps companies manage and optimize the business activities performed by field-based workers. These solutions are primarily used by companies that manufacture industrial products that require on-site services such as equipment deployment and maintenance, cleaning, repairs, and the like. Utility companies and service-oriented businesses that deliver, repair, and/or clean at a customer’s location also leverage FSM software.

Managers and supervisors use field service management software to assign workers to field work and track their progress. It is used by employees to find information about their jobs, report on their progress, and optimise the time and resources allotted to each job.

Field Service Management Software integrates with software solutions such as GIS software for location tracking, customer relationship management (CRM) software to find information about customers, and product lifecycle management (PLM) software or design software for technical specifications and instructions for maintenance and repairs.

To qualify for inclusion in the Field Service Management (FSM) category, a product must:

Provide features to dispatch workers based on the type of work, their availability, and customers’ physical locations. The software uses GPS data to show the whereabouts of each worker on a map view of the territories you operate in. Dispatchers use GPS data and a map display to assign routes to drivers and follow their progress while on the road. Dispatchers can monitor whether drivers are stalled on their route or running behind schedule and check in with them to change their routes and guarantee they arrive at their destination on time.
Include functionality to help managers prioritize fieldwork and optimize the human and material resources allocated to each job. Inventory control systems assist you in keeping track of inventory and providing you with the information you need to manage and control it. A system for identifying stock items and their information, such as barcode labels or asset tags; tools for scanning barcode labels or RFID tags; a central database for all inventory, with the ability to analyse data, generate reports, and forecast demand; and processes for labelling, documenting, and reporting inventory are all examples of inventory control systems.
Provide information to field workers on their tasks and how to achieve them. Field workers should be able to access all job and task information from anywhere, whether through a Mobile App or through a browser. This allows workers to concentrate on the job at hand and ensure that necessary work is completed in good time using checklists and digital forms.
Deliver dashboards and analytics for managers to track ongoing field activities and the performance of field workers. Performance reports on jobs, projects and employees can provide valuable insight into your strengths and weaknesses as a business. This allows you to focus on your shortcomings while expanding on your strengths, ensuring you stay ahead of your competitors and at the forefront of your business.

In conclusion, Field Management Software can give your business a massive jump in the right direction. It will allow you to cut costs and concentrate your efforts where they are most needed. This provides a great platform to increase revenue and profits, and ensures your customers remain happy with your service.