How can you improve your Field Service Business?

Field Service Management (FSM) Software helps companies manage and optimize the business activities performed by field-based workers. These solutions are primarily used by companies that manufacture industrial products that require on-site services such as equipment deployment and maintenance, cleaning, repairs, and the like. Utility companies and service-oriented businesses that deliver, repair, and/or clean at a customer’s location also leverage FSM software.

Managers and supervisors use field service management software to assign workers to field work and track their progress. It is used by employees to find information about their jobs, report on their progress, and optimise the time and resources allotted to each job.

Field Service Management Software integrates with software solutions such as GIS software for location tracking, customer relationship management (CRM) software to find information about customers, and product lifecycle management (PLM) software or design software for technical specifications and instructions for maintenance and repairs.

To qualify for inclusion in the Field Service Management (FSM) category, a product must:

Provide features to dispatch workers based on the type of work, their availability, and customers’ physical locations. The software uses GPS data to show the whereabouts of each worker on a map view of the territories you operate in. Dispatchers use GPS data and a map display to assign routes to drivers and follow their progress while on the road. Dispatchers can monitor whether drivers are stalled on their route or running behind schedule and check in with them to change their routes and guarantee they arrive at their destination on time.
Include functionality to help managers prioritize fieldwork and optimize the human and material resources allocated to each job. Inventory control systems assist you in keeping track of inventory and providing you with the information you need to manage and control it. A system for identifying stock items and their information, such as barcode labels or asset tags; tools for scanning barcode labels or RFID tags; a central database for all inventory, with the ability to analyse data, generate reports, and forecast demand; and processes for labelling, documenting, and reporting inventory are all examples of inventory control systems.
Provide information to field workers on their tasks and how to achieve them. Field workers should be able to access all job and task information from anywhere, whether through a Mobile App or through a browser. This allows workers to concentrate on the job at hand and ensure that necessary work is completed in good time using checklists and digital forms.
Deliver dashboards and analytics for managers to track ongoing field activities and the performance of field workers. Performance reports on jobs, projects and employees can provide valuable insight into your strengths and weaknesses as a business. This allows you to focus on your shortcomings while expanding on your strengths, ensuring you stay ahead of your competitors and at the forefront of your business.

In conclusion, Field Management Software can give your business a massive jump in the right direction. It will allow you to cut costs and concentrate your efforts where they are most needed. This provides a great platform to increase revenue and profits, and ensures your customers remain happy with your service.

The Benefits of Litigation Presentation Software

Whether your case is one of the few that will find itself in the courtroom or settled outside of court, litigation presentation software puts all of the documents, transcripts, photos, and videos at your fingertips. Sure, you could store these crucial files on your computer and call them up as needed, but without a solid system in place, you’ll waste precious time trying to find what you need. With litigation presentation software installed on your computer, you’ll be able to call up testimony, documents, and videos quickly and efficiently.

Dozens of litigation presentation programs are available. One of the best is Visionary, offered by Visionary Legal Technologies. This product was designed by litigators for litigators. In other words, the designers know what’s important to legal professionals because they have spent their fair share of time presenting cases.

Visionary allows you to store, organize, and call up documents quickly. The standard version of Visionary, which also happens to be free, is a discovery management tool as well as a presentation tool wrapped into one solution. It contains a customizable database with 250 user-defined fields as well as tools for searching, finding, and presenting “on the fly.” The professional version, which costs around $600, offers many additional features including those found in the free version as well as hierarchal “issue builders,” electronic Bates stamps, live chat support, a high capacity (support for over one million documents per case), optical character recognition for finding and identifying crucial information, export options (HTML and PowerPoint), cut and paste tools, and more.

You can even use the “objection editor” to edit objections and portions of a transcript that should not be presented. You can do this for text as well as video objections.

Other neat tools include the “Facts Database” and the “Facts Digest Wizard.” Use these tools to organize and analyze facts. The graphical display helps you to determine which facts help, and which facts hurt, your case. Facts can be associated with specific sections of a transcript. When viewing the transcript, the Facts window displays facts related to events, issues, and people associated with that portion of the testimony. Because the facts are listed in a database, you can easily filter and sort them as well as create queries and reports.

Clearly, Visionary offers a host of useful features. By organizing your case documents and taking advantage of the discovery management, databases, and presentation tools offered in the software, you will have the information that you need at any given time. Finding data is a snap with the OCR search tool. Simply enter a keyword or phrase and call up all related documents. Not only will you be more efficient in hearings, mediation, meetings, depositions, and the courtroom, you will also appear more organized, knowledgeable, and credible.

Lawyers have long been admired for their ability to present information quickly. Now, you have a tool available that delivers the information that you need – including videos, transcripts, and exhibits – with just a few keystrokes. With a solid litigation presentation software solution in place, you’ll spend less time fumbling in search of supporting documents and more time presenting your arguments.

To Negotiate Successfully Become Proficient At Conflict Resolution

When it comes to conflict resolution, some negotiators enter into such activities with neither thought nor plan for the manner by which they’ll engage the other negotiator. In so doing, they place themselves in a less favorable position than if they’d thought through the process.

Whether you’re in a business or personal environment, you’re always negotiating. As such, there will be times when you’ll have to engage in conflict resolution. In so doing, consider the following:

1) Before you become upset by your perception of a situation that you view as requiring conflict resolution, check your perspective and seek to understand the other person’s point of view. Be sure you understand the cause of that person’s discomfort from an intellectual standpoint and if possible, assimilate that person’s emotional state of mind into your own mindset.

2) Observe the body language of the person with whom you think you may have a disagreement. Determine if what you see matches what you hear.

a.)Watch the eyes. The eyes may hold in-sight to the resolution.

The eyes can give insight into the real thoughts that are occurring in someone’s mind. Typically, if you ask someone a question and they look up and to the left, they’re attempting to recall a past experience. If they look up and to the right, they’re being creative with their response (making something up). Therefore, if someone looks up and to the right, when thinking about a past experience, you should become attuned to the fact that their discomfort may not relate to the situation at hand. It may be complicated by additional circumstances that are not applicable in the current situation.

b.)In a conflict resolution, the feet can keep you from defeat.

When addressing someone in person, observe the positioning of his or her feet. While they’re totally engaged with you, they’ll tend to have their feet pointed towards you. When they are in the process of disengaging, they’ll point one foot, or both feet, away from you.

c.) Speech patterns, in person, over the phone, and via e-mail give a glimpse into the mind.

When attempting to resolve conflicts, note the pace at which a person speaks. In particular, take note in the change of their pace and at what point the change occurs. In so doing, if you’re astute, you can discern the sources of motivation that stimulates someone to take a particular action. Alter the pace and you alter their perspective.

3) Make sure you listen to the fact that sometimes, people just want to know that they’re being heard. If you encounter such a situation, to the degree you can, let the other person speak. Be a patient listener and don’t interrupt them.

4) Listen for the emotional level of the conflict for the degree of stress that’s involved. Assess whether someone is using misplaced aggression from another situation and projecting it into the situation with you. In essence, assess what the real source of a conflict is before addressing it.

Conflict resolution can be difficult, in any aspect of your life. The better skilled you are and prepared to address conflicts, the more capable you’ll become at finding the appropriate solution in the appropriate situation… and everything will be right with the world. Remember, you’re always negotiating.

Negotiation Quote:

“Never fear to engage in conflict resolution and when possible, never engage in conflict resolution out of fear.” – Greg Williams, The Master Negotiator

The Negotiation Tips Are…

· In every aspect of your life, you negotiate. So, the better you become at conflict resolution, the better you’ll become at negotiating.

· When negotiating, you give others insight into your demeanor. Therefore, always be aware of the demeanor you display.

· Conflict resolution can be unpleasant. It’s something that you may not like to do, but it can relieve tension and pressure from an otherwise irritating situation.